This course provides an introduction to creating electronic presentations using microsoft powerpoint 2010 that will take you approximately 30 hours to complete. Confusion has come along with the associated taxonomy of voip technology and ip telephony. The user information communicates with the ms through a microphone and speaker for the speech, keyboard and display. Dsc is also a leading provider of computer telephony outsourcing including our award. Crm applications allow records to be kept for future access. Ip telephony refers to technology that transmits voice communications over a network using ip standards. Get ip telephony seminar report, ppt in pdf and doc format. Deploy and maintain one network, lowering monthly expense and overall tco through a common architecture upgrades, spares, etc open standardsbased allows longterm flexibility and interoperability with 3rd party applications scalability and high availability. Cti applications enhance agent productivity since it automates the process of locating customer information.
Voice over internet protocol voip is a technology that enables one to make and receive phone calls through the internet instead of using the traditional analog pstn public switched telephone network lines. Vocaltec introduced the first internet telephony software product in. Tas is comprised of both telephony hardware and a software interface. Telephony is the technology associated with the electronic transmission of voice, fax, or other information between distant parties using systems historically associated with the telephone, a handheld device containing both a speaker or transmitter and a receiver. Cti, or computer telephony integration, is also known as computertelephone integration or computer telephony. Basic call routing and rules for uas or voip servers cpl ivr presentation and dialog.
Midnineteenth century in 1849 antonio meucci made a demonstration of a device capable of transmitting voice to havana. In the first of a series covering asterisk phone systems, the voip guys start at the beginning. The most common call center software features talkdesk. In the second section we move to voip fundamentals covering dimensioning of circuits and.
Ip telephony seminar report, ppt, pdf for ece students. The history of telephony is intimately linked to the invention and development of the telephone telephony is commonly referred to as the. Pstn allows connection between any two endpoints human speech typically in the range 250 3,000hz humans can hear in the region of 20 20,000hz pstn analogue channel originally designed to carry 300 3,500hz most analogue lines delivered via copper from the local exchange or co. Customer relationship management crm applications are utilized by call center agents to document customer interactions and as a means of responding to customer concerns. Oct 01, 2014 the voip guys get going with asterisk. Introduction internet telephony uses the internet protocol to. Best free presentation software and powerpoint alternative. Telephony software includes many telecomunication features, from recording calls to creating a complete call center environment. Basic cti applications display customer account information on the screen at the start of customer interaction. The best free presentation software 2020 techradar. The mobile station ms communicates the information with the user and modifies it to the transmission protocols of the air interface to communicate with the bss. Presentation design is clunky, templates are boring and the presentation template market is expensive.
Ppt basic telecommunications powerpoint presentation free. Khalil ahmed royal saudi naval forces riyadh, saudi arabia abstract ip telephony is a rapidly emerging technology for voice communication that has astonished both the datacommunication and telecom industries. In the second section we move to voip fundamentals covering dimensioning of circuits and bandwidth, codec selection and legacy integration. Ongoing management and monitoring of your ip telephony solution will be a key operational requirement. Slides are only used to manage content while creating the presentation which, when on screen, provides an easy to grasp narrative. Nov 05, 2014 the following are the most common call center software features. This guide provides descriptions of various technologies useful in education for curricular planning, lecturing, and assessment. Theyll give your presentations a professional, memorable appearance the kind of sophisticated look that todays audiences expect. Import from powerpoint, share online or download to present offline. As telecommunications has moved from proprietary to open, standardsbased systems, advanced voice solutions have grown richer and more cost effective. Telecommunication basics brian yoohyun kim product marketing manager at cdnetworks march, 2015 2. Prezi doesnt use slides, it uses an enormous canvas that will be leaving your audience in awe.
We start with conventional telephony, covering analog and digital telephony. Ip telephony uses the internet protocol ip to transmit voice or fax traffic over a public or private data network to ensure high quality voice communications, ip telephony, also called voice over ip voip, requires sufficient bandwidth to ensure transmission delay is minimized. Whether youre preparing for a voip certification examination or you want to test your own knowledge of voip fundamentals and how voip works, this 10question quiz covering everything from voip protocols to troubleshooting call quality will help you nail down the basics of this voice communication technology see what areas of voice over ip you need to learn more about. Ip telephony and voip tutorial comprehensive guide. Gnu telephony is a project to enable anyone to use free as in freedom software for telephony, and. The presentation tells a story or supports speech or the presentation of information. Telephony software 2020 best application comparison.
An introduction to basic telephony concepts white paper table of contents executive summary 1 open telephony solutions 1 how is telephony used. A category of hardware and software that enables people to use the internet as the transmission medium for telephone calls. Gnu bayonne, the telephony server of gnu telephony and the gnu project, offers. Cisco uc includes a wide array of hardware and software products such as callprocessing agents, ip phones, voicemessaging systems, video devices, conferencing, and many other applications. Automatic systems electronic systems stored program control. Basic telephony ppt software free download basic telephony ppt. Bayonne gnu telephony gnu project free software foundation. It supports basic telephony functions like makereceive, reject, hang up, hold calls, call transfer, dtmf handling for ivr systems, hd video, extended codec support. Best free online presentation software, presentation tools. So far, the telephony hardware that can currently work with a tas server include intel dialogic d41jct, dmv480, and dmv960, which have 4, 48, and 96 voice ports. You might need a few moreor fewerslides, but the basic idea stands. Both of them refer to use the same ip network to send voice messages. Call center software would be nothing without telephony. Ip telephony and voip tutorial although this is a cisco networks dedicated blog, i decided to start a series of tutorial posts about a general technology which is not directly related to cisco but it is a field in which cisco is again a major player.
An introduction to the basics of video conferencing. Isdn 1 isdn integrated services digital network allows us to transmit voice and data simultaneously through copper telephone pairs with a superior quality to analog telephone lines. With avoxi, your voip number setup is fast and easy. It is an interesting training for those who have little knowledge of telephony and voice over ip networks. Also explore the seminar topics paper on ip telephony with abstract or synopsis, advantages, disadvantages, base paper presentation slides for ieee final year computer science engineering or.
Presentation software back to the top a presentation program is a software package used to display information in the form of a slide show. Our new crystalgraphics chart and diagram slides for powerpoint is a collection of over impressively designed datadriven chart and editable diagram s guaranteed to impress any audience. Telephony software 2020 best application comparison getapp. Voice over internet protocol voip is a technology that enables one to make and receive phone calls through the internet instead of using the traditional analog. Worlds best powerpoint templates crystalgraphics offers more powerpoint templates than anyone else in the world, with over 4 million to choose from. Computer telephony integration cti applications serves as a bridging component between acd and crmcms systems. Oct 02, 2001 heres a good, solid primer on ip gateway telephony, so called because it requires the use of a hardware gateway to act as interface between a standardphone user and the internet. It allows for two or more people to communicate and is the heart of call center software. Winner of the standing ovation award for best powerpoint templates from presentations magazine. That means choosing free presentation software that can unlock your creativity and help you create a presentation that stands out. Basic terms and concepts of telecommunication technical overview of the telephone service cellular telephony residential internet access service 3. For users who have free, or fixedprice internet access, internet telephony software essentially provides free telephone calls anywhere in the world.
Thats the aim of a wave of new presentation software, including simpler. Basics of telephony manual system 1 conventional system this telephony system consisted of a simple local battery, simple transmission medium, telephone of handset for speech, magneto bell for the ring and ringer generator for sending the ring signal. This is the second most crucial technology for call centers. Introducing what asterisk actually is as well as explaining. Asterisk tutorial 01 introducing asterisk phone systems. Presentation software is a category of application software that is specifically designed to allow users to create a presentation of ideas by stringing together text, images and audiovideo. Decide if the management will be performed by someone in your organization or outsourced. Powerpoint alternative the best presentation software.
Understanding the basics of voice, data and tra this course provides the foundational knowledge course includes information on telephony students looking for a broad overview of the wireless networks required for understanding modem communicationsnetwork basics, transmission systems, technologies and services offered in todays networks. While microsoft powerpoint is a faithful standby for achieving. Just face it, powerpoint is something we need to dump. With the arrival of computers and the transmittal of digital information over telephone systems and the use of radio to transmit. The software works as a fully featured telephone switch connecting to phone lines and extensions using stateoftheart virtual pbx and voip technology. But what sets visme apart from other presentation apps and software is that it.
Pilot student documentation ivao international virtual. Raj jain 7 digital tdm hierarchy north america europe japan ds0 64 kbps 64 kbps 64 kbps ds1 1. Also explore the seminar topics paper on ip telephony with abstract or synopsis, documentation on advantages and disadvantages, base paper presentation slides for ieee final year electronics and telecommunication engineering or ece students for the year 2015 2016. Meena dogra samandeep kaur sukhpreet kaur 082610 slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. It incorporates crossplatform online accessibility with a simplistic and beautiful design for presentations. Telephony software, also know as voice over internet protocol voip uses internetenabled devices to make and receive phone calls. Several basic telephony concepts are critical to working with these solutions. Technical developments over last few years have made the use of ip networks for. Heres a good, solid primer on ip gateway telephony, so called because it requires the use of a hardware gateway to act as interface between a standardphone user. Powtoon is an online tool that allows users pc or mac to easily create animated stories for presentations or explainer videos. Among the various terms used in mobile telephony, the most used ones will be discussed here. Bri basic rate interface was intended for home users, and is composed of 2 data channels of 64kbits each, plus one for signaling of 16kbits, for a total of 144kbits.
Educational technology presentation software search this guide search. Dec 12, 2018 whether youre preparing for a voip certification examination or you want to test your own knowledge of voip fundamentals and how voip works, this 10question quiz covering everything from voip protocols to troubleshooting call quality will help you nail down the basics of this voice communication technology. In short, telephony is telecommunications technology. Explore ip telephony with free download of seminar report and ppt in pdf and doc format. Open telephony solutions emerged with the introduction of commerciallyavailable computer telephony technology in the mid1980s, but the predominance of expensive, closed proprietary systems, which were used to handle functions such as voice processing and computerbased fax, held back their wide adoption. Understanding telephony concepts for interactive voice. Internet telephony service providers usually give away their softphones but require that you use their service. Computer telephony integration database systems corp. Ppt basic telecommunications powerpoint presentation.
Postal service telegraph communications werent practical before the appearance of telephony. Smart telephony means you have the peace of mind of a robust and capable platform, access to the latest innovations in telecommunications, the comfort of a straightforward service and complete adaptability to your company. In the continuous presence mode of presentation, the bridge will automatically provide the screen templates in which the viewers will see the other meeting participants. It also syncs presentations between your computer and phone apps, making it. Before telephony precarious methods for reaching longer distances, like smoke signals or whistles. Cti is technology that lets you use a computer to initiate, manage and enhance your phone calls. The best presentation software to create interactive presentations and pitch decks right in the browser. The data channels are called b channels and the signaling channels are known as d channels. Computer telephony integration cti software and computer telephony phone systems computer telephony integration solutions.
The following are the most common call center software features. Chart and diagram slides for powerpoint beautifully designed chart and diagram s for powerpoint with visually stunning graphics and animation effects. The menu in the gray column on the right highlights other features of the manual, such as most popular articles and. This is a comparison of voice over ip voip software used to conduct telephone like voice. A system that takes the possibilities of your communications to another level, with dozens of advanced telephone features included in our telephone numbering solutions, virtual switchboard or. A system that takes the possibilities of your communications to another level, with dozens of advanced telephone features included in our telephone numbering solutions, virtual switchboard or cloud contact center. Cisco uc includes a wide array of hardware and software products such as callprocessing agents, ip phones, voicemessaging systems.
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